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Policies

the fine print

Policies

BUSINESS HOURS:

The Pier View Suites lobby (1st floor) and office (2nd floor) are open daily from 9:30 AM until 6:00 PM. Our staff is on-call 24 hours.


 

RESERVATION POLICIES:

All occupants must be registered including adults, children, infants, and pets. Extra adults, children or infants are $60/person per night if the base occupancy of the suite is exceeded within the maximum occupancy. Extra pets are $30/pet per night if the base occupancy of the suite is exceeded. Pets are only allowed in the Cayucos Suite (230) and Cabana Suite (231). All suites are non-smoking. The Cayucos Suite (230) is handicap accessible (ADA compliant). The Cayucos Suite (230), the Cabana Suite (231), and the Executive Suite (220) can each be entered without stairs.

Multiple-Night Bookings: 50% of the total price is billed on the day of booking as a deposit and the remaining 50% is billed at check-in.

Single-Night Bookings: 100% of the total price is billed on the day of booking with 50% refundable and 50% as a deposit.

Same-Day Bookings: 100% of the total price is billed; non-refundable.

We accept Visa, Discover, and Mastercard. Prices do not include gratuity for housekeeping attendants.


 

PET POLICY: 

Pets are welcome in the Cayucos Suite (230) and Cabana Suite (231) only. Pets are counted as an “occupant”, and can be charged an additional $30 fee per pet per night during the reservation if the number of occupants exceeds 4 in either suite. All pets must be registered at check-in. Failure to register a pet may result in additional fees, suite change if available, or cancellation without a refund.

Licensed service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Our hotel’s dog parklet is located in our parking lot for your convenience and complimentary treats are available in the lobby. Cayucos Beach is a pet-friendly; a leash is required by law.

While we love all dogs, our insurance prohibits us from welcoming these breeds: Rottweilers, Pit Bulls, German Shepherds, Dobermans.


 

OCCUPANCY POLICY: 

It is the responsibility of the guest to include all adults, children, infants (age 0+), and pets on the registration form at check-in. Failure to disclose the entire number of people or pets may result in additional charges or cancellation of the reservation (see Cancellation Policy below).

For sanitary reasons, we do not offer cribs or pet beds. We do not offer additional roll-away beds.

Our normal beds feature down comforters and pillows. However, we are happy to use non-down/feather hypoallergenic bedding and pillows instead. Please notify us in advance.


 

RATES:

Reservations can be made by phone, our website, or internet booking systems such as Booking.com, Kayak.com, etc. Prices vary based on internet booking systems and we cannot apply discounts, promotions, or specials to reservations made by these third parties. Most of our specials and discounts can only apply to phone reservations. All rates are subject to tax.

We offer call-in discounts for all suites with consecutive stays of 3+ and 7+ nights. Not applicable to reservations made online or combined other specials.

Generally, 2 night minimum stay is required for weekends during high season, holidays, and special events.

AAA/Military/Senior rates are the same as our Three Night Discount rates which are offered with any stay of 3+ nights; call only.


 

CHECK-IN is begins at 3:00 PM or 4:00 PM depending on availability. If your suite is ready early, you may check-in any time after 1:00 PM. Late arrivals after 6:00 PM are not a problem, just let us know in advance to arrange check-in procedures. 

CHECK-OUT is 11:00 AM. Late check out times are possible upon request, but are not guaranteed. If you or your belongings remain in the suite long after the designated check-out time, you may be billed for an additional night. Our office and lobby open at 9:30 AM; if we miss you at check-out, please lock they keys in your suite.

KEYS: Upon check-out, please leave keys at our lobby, office, or lock them in your suite when you depart. If keys are lost or taken after check-out, your credit card will be charged a re-keying fee.


 

CANCELLATION POLICY: Advanced-Notice Cancellations: If cancelled prior to 1 day before arrival, the suite(s) will be set as a priority to re-book. The 50% deposit for each night that is successfully re-booked will be refunded. The 50% deposit for each night that not re-booked will be forfeited. Late-Notice Cancellations: If canceled within 1 day of arrival, 100% of the total price is forfeited. 100% of the total price is forfeited for no-shows.

Failure to arrange for unregistered occupants, group events, or any damage to a suite authorizes management to charge the registered guest’s credit card for additional lodging, repair, and/or cleaning costs.


 

SMOKING POLICY: Each guest suite is non-smoking. Guests are welcome to smoke outside on designated suite balconies: Executive, Chateau, Orient, California, and Urban Suite. The garden patio lounge is also a designated smoking area. Ashtrays are provided. A $300 cleaning charge will be billed to any suite wherein evidence of interior smoking or any other illegal activity has occurred.


 

PARKING: We are happy to offer our guests complimentary parking in our private parking lot of our hotel which is accessible on E Street. We are not responsible to any damage or theft to your car or personal items. Luggage ramps to the second floor are located on either side of the parking lot. Our staff is happy to assist you with your luggage by request.


 

ALCOHOL: Please enjoy responsibly and be considerate of other hotel guests. You may purchase wine, beer, and champagne from Top Dog Cafe on the first floor of our hotel and enjoy in our hotel’s garden lounge or in your suite. The Full Moon Wine Bar is located on the second floor of our hotel offering domestic and imported wines with ocean views. Feel free to bring your own liquor to enjoy in your suite as well.


 

COFFEE & ROOM SERVICE: For your convenience, all suites offer one complimentary packet of ground coffee, sugar, & cream for you to enjoy.  A full menu featuring coffee, tea, soft drinks, and smoothies is available in your suite opening at 6:00 AM with the exclusive option of in-suite delivery after 7:30 AM.


 

LGBT-Friendly: Pier View Suites welcomes and celebrates diversity! We take pride in being a loyal part of the community.


 

FORGOTTEN BELONGINGS: If any personal items are left behind in your suite after check-out, we can arrange to mail them to you for a $20.00 shipping and processing fee.


 

QUIET HOURS: To ensure a peaceful nighttime atmosphere for all guests, only registered hotel guests are allowed in suites or on hotel premises after 10:00 PM. Please be considerate of others.


 

AFTER-HOURS: Our lobby and office are closed from 6:00 PM to 9:30 AM but we are nearby on-site and happy to assist you 24/7. In addition to our normal business-hour phone number 1.805.995.0014, a 24-hour number will be provided for registered guests for after-hour emergencies.


 

Inappropriate behavior may result in removal from premises without a refund.

All rates and prices are subject to the San Luis Obispo County 12% occupancy tax with the exception of extended stays of 30+ nights.

We reserve the right to refuse service to anyone.